Shipping policy
Thank you for visiting and shopping at **vicicollectionx.shop**.
vicicollectionx.shop is an individually operated online seller based in the United States. We primarily sell products offered through our online store.
This Shipping and Delivery Policy explains how orders placed through our online store are confirmed, processed, shipped, tracked, delivered, and, where applicable, returned.
By placing an order through vicicollectionx.shop, you acknowledge that you have read and agreed to this Shipping and Delivery Policy.
## 1. Seller Information
The online store is operated under the following information:
**Store and business name:** vicicollectionx.shop
**Business type:** Individually operated online seller based in the United States
**Primary product category:** Products offered through the online store
**Email:** info@vicicollectionx.shop
**Telephone:** +1 959-301-0148
**Business address:** 4390 QUIMBY RD, SAN JOSE, CA 95148, United States
## 2. Scope of This Policy
This policy applies to eligible orders placed directly through the official vicicollectionx.shop online store.
This policy covers:
- Order confirmation;
- Payment and address verification;
- Order processing;
- Shipping destinations;
- Shipping costs;
- Estimated delivery times;
- Tracking information;
- International customs procedures;
- Import duties and taxes;
- Delivery attempts;
- Address changes;
- Order cancellations;
- Delayed shipments;
- Lost, stolen, or damaged packages;
- Incorrect or missing products;
- Undeliverable and refused packages; and
- Shipping-related return procedures.
This policy does not apply to products purchased through an unauthorized reseller, third-party marketplace, social media seller, or any website not operated by vicicollectionx.shop.
## 3. Definition of Business Days
Unless expressly stated otherwise, all processing, shipping, return, and response times described in this policy are measured in **business days**.
Business days are Monday through Friday and exclude:
- Saturdays;
- Sundays;
- United States federal holidays;
- Carrier holidays;
- Bank holidays;
- Days on which shipping services are unavailable; and
- Days affected by events beyond our reasonable control.
Orders placed on a weekend or holiday will normally begin processing on the next available business day.
## 4. Order Confirmation
After an order has been successfully submitted, an order confirmation will normally be sent to the email address provided during checkout.
The order confirmation means that we have received the order. It does not necessarily mean that:
- Payment has been fully verified;
- The shipping address has been approved;
- Every product is available;
- The order has entered fulfillment; or
- The order has been shipped.
If you do not receive an order confirmation, please:
1. Check your spam or junk email folder;
2. Confirm that the email address entered during checkout was correct; and
3. Contact us at info@vicicollectionx.shop if you still cannot locate the confirmation.
Customers are responsible for reviewing their order confirmation and promptly notifying us of any incorrect product, size, color, quantity, billing information, or shipping information.
## 5. Payment Authorization and Verification
Orders will normally begin processing only after payment has been successfully authorized or received.
We may conduct reasonable verification before fulfilling an order. Verification may include checking:
- Payment authorization;
- Billing information;
- Shipping information;
- Contact information;
- Order value;
- Product quantity;
- Fraud indicators; and
- Other information reasonably necessary to process the order safely.
We may contact the customer if additional information is required.
Processing may be delayed if:
- Payment is pending;
- Payment is declined;
- Payment is reversed;
- Billing and shipping information do not match;
- The address appears incomplete;
- The order is identified as potentially fraudulent; or
- Additional customer verification is required.
We reserve the right to place an order on hold or cancel it if payment or order information cannot be verified.
## 6. Order Processing Time
Our normal order processing time is **1–3 business days**.
Processing time begins after:
1. The order has been successfully placed;
2. Payment has been confirmed;
3. Required order information has been received; and
4. Any necessary verification has been completed.
Order processing may include:
- Confirming payment;
- Reviewing the order;
- Confirming inventory;
- Inspecting products;
- Selecting the ordered size and color;
- Preparing the products;
- Packing the order;
- Preparing shipping documents;
- Creating a shipping label; and
- Transferring the package to the carrier.
Processing time is separate from shipping time.
The estimated 6–9 business-day shipping period begins after the order has completed processing and has been accepted by the shipping carrier.
## 7. Processing Delays
Although most orders are processed within 1–3 business days, additional processing time may be required because of:
- Weekends or public holidays;
- High order volume;
- Promotional events;
- Product launches;
- Inventory discrepancies;
- Payment verification;
- Incomplete addresses;
- Fraud-prevention reviews;
- Severe weather;
- Natural disasters;
- Public emergencies;
- Carrier disruptions;
- Supply-chain interruptions; or
- Other circumstances beyond our reasonable control.
If an order experiences a significant processing delay, we will make reasonable efforts to contact the customer using the email address or telephone number provided with the order.
## 8. Product Availability
All orders are subject to product availability.
Although we make reasonable efforts to keep inventory information accurate, a product may become unavailable after an order is submitted because of:
- Inventory errors;
- Simultaneous customer purchases;
- Product damage discovered during inspection;
- Supplier or fulfillment issues;
- Incorrect inventory counts; or
- Other unexpected circumstances.
If an ordered product becomes unavailable, we may:
- Contact the customer for instructions;
- Cancel the unavailable product;
- Offer an alternative product with the customer’s approval;
- Ship the available products separately; or
- Cancel the entire order when necessary.
We will not substitute a materially different product without the customer’s consent.
## 9. Shipping Destinations
We provide shipping to the countries and regions that are available for selection during checkout.
If a country, state, province, territory, region, or postal code cannot be selected or accepted during checkout, we are currently unable to ship to that destination.
Shipping availability may depend on:
- Carrier service coverage;
- Local delivery conditions;
- Customs requirements;
- Import restrictions;
- Product restrictions;
- Local laws;
- Address type;
- Postal code;
- Package size or weight;
- International transportation conditions; and
- Temporary carrier limitations.
The availability of shipping to a country or region may change without prior notice if carrier service, customs requirements, or applicable laws change.
## 10. Free Standard Shipping
vicicollectionx.shop offers **free standard shipping on all eligible orders** to every country and region currently supported at checkout.
Unless otherwise clearly stated on the website:
- There is no minimum order value required for free standard shipping;
- Free shipping applies to eligible orders;
- Free shipping applies to the original outbound shipment; and
- Free shipping applies only to the standard shipping method.
Free standard shipping does not necessarily include:
- Express shipping;
- Expedited shipping;
- Same-day delivery;
- Customs duties;
- Import taxes;
- Value-added tax;
- Goods and services tax;
- Customs brokerage fees;
- Customs clearance fees;
- Remote-area surcharges;
- Address correction fees;
- Re-delivery fees;
- Return shipping;
- Exchange shipping; or
- Re-shipping required because of incorrect customer information.
If an optional paid or expedited shipping method is available, its price and estimated delivery time will be shown during checkout.
## 11. Estimated Shipping Time
Our estimated standard shipping time is **6–9 business days** after order processing has been completed.
The normal estimated order timeline is therefore:
- **Order processing:** 1–3 business days;
- **Shipping and transportation:** 6–9 business days; and
- **Total estimated time from confirmed order to delivery:** approximately 7–12 business days.
For example, if an order requires three business days to process and nine business days to ship, the estimated total delivery time would be approximately twelve business days.
Weekends, public holidays, carrier holidays, and customs delays are not included in these estimates.
## 12. Delivery Estimates Are Not Guarantees
All shipping and delivery times are estimates only.
An estimated delivery date shown:
- On a product page;
- During checkout;
- In an order confirmation;
- In a shipping confirmation;
- In a tracking email; or
- On a carrier’s tracking page
does not constitute a guaranteed delivery date.
Actual delivery times may vary depending on:
- Customer location;
- Carrier service;
- Package routing;
- Customs clearance;
- Local delivery conditions;
- Weather;
- Public holidays;
- Peak shopping periods;
- Failed delivery attempts;
- Incorrect address information; or
- Events outside our reasonable control.
Customers ordering products for a birthday, holiday, trip, ceremony, or other date-sensitive event should place their orders as early as possible.
## 13. Shipping Methods and Carriers
We select shipping carriers and service levels based on factors such as:
- Destination country or region;
- Delivery address;
- Package weight;
- Package dimensions;
- Product availability;
- Carrier coverage;
- Expected delivery time; and
- Operational requirements.
Customers may not be able to select a particular carrier unless carrier selection is expressly offered at checkout.
An international package may be handled by more than one carrier. A primary carrier may transfer the package to a local postal or delivery service for final delivery.
The carrier responsible for final delivery may therefore differ from the carrier that originally accepted the package.
## 14. Shipping Confirmation
Once an order has been shipped, we will normally send a shipping confirmation email to the email address provided during checkout.
When available, the shipping confirmation may include:
- Order number;
- Shipping date;
- Carrier name;
- Tracking number;
- Tracking link; and
- General delivery information.
A shipping confirmation means that the order has been prepared for shipment or transferred to the applicable carrier.
Carrier tracking information may take up to 48 hours to become active after a shipping confirmation is issued.
## 15. Package Tracking
Customers are responsible for monitoring the tracking information associated with their orders.
Tracking may temporarily show no movement while a package:
- Is waiting for its first carrier scan;
- Is moving between carrier facilities;
- Is traveling internationally;
- Is waiting for customs clearance;
- Is being transferred to another carrier;
- Is waiting for final-mile delivery;
- Is being processed during a weekend or holiday; or
- Is traveling through a location where real-time scanning is unavailable.
A temporary absence of tracking updates does not necessarily mean that the package is lost.
If tracking has not updated for an unusually long period, contact us at info@vicicollectionx.shop and include your order number and tracking number.
## 16. Multiple and Split Shipments
An order containing multiple products may be divided into separate shipments.
Separate shipments may be used when:
- Products are stored at different fulfillment locations;
- Products become ready at different times;
- Package size or weight requires separation;
- Different carriers are used;
- Products have different shipping restrictions; or
- Separate shipment improves fulfillment efficiency.
Each package may have its own:
- Shipping confirmation;
- Tracking number;
- Carrier;
- Shipping route; and
- Delivery date.
Receiving one package does not necessarily mean that the entire order has been delivered.
No additional standard shipping charge will be imposed solely because we divide an otherwise eligible order into multiple packages.
## 17. International Shipping
International orders may be subject to customs processing in the destination country or region.
The customer is responsible for confirming that the products ordered may lawfully be imported, possessed, and used in the destination country or region.
We may cancel an international order if:
- The destination is not supported;
- The product cannot legally be shipped to the destination;
- Carrier service is unavailable;
- Required customs information cannot be provided;
- The destination presents an unreasonable shipping risk; or
- Applicable laws or carrier restrictions prohibit fulfillment.
International delivery estimates do not include delays caused by customs authorities.
## 18. Customs Duties and Import Taxes
Free shipping does not mean that an international order is exempt from customs charges.
Depending on the destination, an international order may be subject to:
- Customs duties;
- Import taxes;
- Value-added tax;
- Goods and services tax;
- Brokerage charges;
- Customs clearance fees;
- Postal handling charges; or
- Other government-imposed fees.
Unless these charges are expressly collected during checkout, they are not included in the product price or free standard shipping offer.
The customer is responsible for paying customs duties, import taxes, and similar charges imposed by the destination country or region.
vicicollectionx.shop does not control these charges and generally cannot predict their amount. Customers should contact the applicable local customs authority before ordering if they need additional information.
## 19. Customs Clearance
Customs authorities may inspect, delay, hold, or request additional information concerning an international shipment.
Customers may be required to provide:
- Identification;
- Tax information;
- Import documentation;
- Proof of purchase;
- Product information;
- Payment of duties or taxes; or
- Other information requested by local authorities.
Customers are responsible for responding promptly to customs or carrier requests.
A delay caused by customs inspection, missing customer documentation, unpaid duties, or local import procedures is outside our direct control.
We will make reasonable efforts to provide available order documentation, but we cannot control or accelerate customs decisions.
## 20. Accurate Shipping Information
Customers must provide a complete and accurate shipping address during checkout.
The shipping information should include, where applicable:
- Recipient’s full name;
- Street name and number;
- Apartment, unit, suite, floor, or building number;
- City;
- State or province;
- Postal or ZIP code;
- Country or region;
- Telephone number; and
- Any instructions required for local delivery.
Customers should verify their shipping information before submitting an order.
vicicollectionx.shop is not responsible for delays, failed deliveries, or additional charges caused by inaccurate or incomplete information provided by the customer, except where otherwise required by law.
## 21. Changing a Shipping Address
If you need to change the shipping address, contact us immediately at info@vicicollectionx.shop.
The request should include:
- Order number;
- Customer’s full name;
- Original shipping address;
- Complete new shipping address; and
- Reason for the requested change.
For security purposes, we may require the request to be sent from the email address used to place the order.
We will make reasonable efforts to update the address if the order has not entered final fulfillment or been transferred to the carrier.
Address changes are not guaranteed.
Once the order has shipped, we may be unable to change or redirect it. The customer may need to contact the carrier directly, and additional carrier fees may apply.
## 22. Incorrect or Incomplete Addresses
If an order cannot be delivered because the customer provided an incorrect or incomplete address, the carrier may:
- Delay the package;
- Attempt an address correction;
- Hold the package;
- Return the package to the sender;
- Abandon the package; or
- Dispose of the package where permitted.
If a package is returned to us, we will make reasonable efforts to contact the customer.
The customer may be responsible for:
- Address correction charges;
- Return-to-sender charges;
- Re-delivery costs;
- Customs charges;
- Storage charges; and
- Re-shipping costs.
The original free standard shipping offer does not automatically cover an additional shipment required because of an incorrect customer-provided address.
## 23. Delivery Instructions
Customers may provide delivery instructions when the checkout page allows them to do so.
We will make reasonable efforts to transmit relevant instructions, but we cannot guarantee that the carrier will follow every request.
Delivery instructions involving:
- Gate access;
- Apartment access;
- Telephone calls;
- Specific delivery times;
- Signature requirements;
- Package placement;
- Reception desks; or
- Building security
remain subject to the carrier’s procedures and local service availability.
Customers should not include payment information, identity documents, or other sensitive personal information in delivery instructions.
## 24. Signature Requirements
Some orders may require a signature at delivery because of:
- Order value;
- Destination;
- Carrier rules;
- Fraud-prevention measures; or
- Other delivery considerations.
If a signature is required, the recipient is responsible for making reasonable arrangements to receive the package.
A carrier may hold or return a package if the required signature cannot be obtained after the permitted number of delivery attempts.
## 25. Delivery Attempts
The carrier may make one or more delivery attempts.
If delivery cannot be completed, the carrier may:
- Leave a delivery notice;
- Request additional instructions;
- Hold the package at a local facility;
- Schedule another attempt;
- Deliver the package to an authorized pickup location;
- Return the package to the sender; or
- Take another action permitted under its procedures.
Customers are responsible for monitoring tracking updates and responding promptly to carrier notices.
## 26. Postal Boxes, Military Addresses, and Special Addresses
Delivery to a P.O. box, APO/FPO address, military address, freight-forwarding facility, parcel locker, hotel, temporary residence, or remote location is subject to carrier availability.
If the checkout page accepts the address and provides a shipping option, we will make reasonable efforts to fulfill the order.
Acceptance of an address at checkout does not guarantee that every carrier can complete delivery. We may contact the customer if an alternative address is required.
Customers using a freight forwarder are responsible for verifying delivery after the package reaches the freight-forwarding facility.
## 27. Freight Forwarders
If a customer directs an order to a freight forwarder, mail-forwarding service, reshipping company, hotel, warehouse, or third-party receiving service, delivery to that address may be treated as delivery to the customer.
The customer is responsible for:
- Confirming the third party’s address;
- Confirming that the third party will accept the package;
- Paying any third-party charges;
- Arranging transportation after the initial delivery; and
- Resolving damage or loss occurring after the package is accepted by the third party.
We may have limited ability to investigate a package after it has been accepted and forwarded by an independent third party.
## 28. Delayed Shipments
A shipment may be delayed because of:
- Severe weather;
- Natural disasters;
- Carrier congestion;
- Airport or port congestion;
- Customs inspections;
- Security screening;
- Labor disputes;
- Transportation accidents;
- Public emergencies;
- International conflicts;
- Government restrictions;
- Incorrect address information;
- Failed delivery attempts;
- Peak-season volume;
- Local delivery disruptions;
- Public health events; or
- Other circumstances outside our reasonable control.
A delayed package is not automatically considered lost.
We will make reasonable efforts to assist customers with significantly delayed orders, but we cannot guarantee that a carrier or customs authority will complete delivery on a particular date.
## 29. Holiday and Promotional Periods
Processing and shipping may take longer during:
- Black Friday;
- Cyber Monday;
- Christmas;
- New Year;
- Other public holidays;
- Major promotional events;
- Product launches; or
- Unexpected periods of high demand.
Customers should place time-sensitive orders as early as possible.
The normal processing and delivery estimates are not guaranteed during holidays, promotional events, or other high-volume periods.
## 30. Force Majeure
To the extent permitted by applicable law, vicicollectionx.shop will not be responsible for a delay or failure caused by an event beyond our reasonable control.
Such events may include:
- Natural disasters;
- Severe weather;
- Fire;
- Flood;
- Earthquake;
- War;
- Civil unrest;
- Terrorism;
- Public health emergencies;
- Government action;
- Customs action;
- Labor disputes;
- Carrier interruptions;
- Transportation shutdowns;
- Utility outages;
- Internet outages;
- Supply-chain interruptions; or
- Similar events beyond our reasonable control.
We will make reasonable efforts to resume normal fulfillment and assist affected customers when circumstances permit.
## 31. Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
1. Confirm that the shipping address on the order is correct;
2. Check around the delivery location;
3. Check entrances, porches, garages, mailboxes, parcel lockers, and other safe locations;
4. Ask household members or neighbors whether they accepted the package;
5. Contact the building reception desk, mailroom, manager, or security office;
6. Review any delivery photograph or carrier notice;
7. Allow until the end of the delivery day in case the tracking update was posted early; and
8. Contact the carrier for additional delivery information.
If the package is still missing, contact info@vicicollectionx.shop as soon as possible and include:
- Order number;
- Recipient’s name;
- Shipping address;
- Tracking number; and
- A description of the issue.
We will make reasonable efforts to assist with a carrier investigation. Any available replacement assistance will depend on the carrier’s findings, available delivery evidence, product availability, and applicable consumer law.
## 32. Lost Packages
A package may be considered potentially lost when:
- It has exceeded the estimated delivery period;
- Tracking has not updated for an extended period; and
- The carrier cannot confirm its current location or expected delivery.
If you believe a package has been lost, contact us with:
- Order number;
- Customer name;
- Delivery address;
- Tracking number;
- Date of the last tracking update; and
- Any communication received from the carrier.
We may open a carrier investigation or ask the customer to contact the local carrier.
Carrier investigations may require additional time.
If the carrier confirms that the package was lost in transit, we will review the available resolution options. Depending on the circumstances, applicable law, and product availability, the resolution may include a replacement shipment.
## 33. Stolen Packages
If a package is confirmed as delivered to the correct address and is later stolen, customers should:
- Contact the carrier;
- Check with household members and neighbors;
- Contact building management or security;
- Review available security camera footage; and
- Contact local law enforcement where appropriate.
Customers should also notify us and provide the order number and any available supporting documentation.
We will make reasonable efforts to assist. However, a package stolen after confirmed delivery may not automatically qualify for replacement unless required by applicable law.
## 34. Damaged Packages or Products
Customers should inspect packages and products promptly after delivery.
If a package or product arrives damaged, contact us at info@vicicollectionx.shop as soon as possible.
Please provide:
- Order number;
- Customer name;
- Description of the damage;
- Photographs of the outer packaging;
- Photographs of the shipping label;
- Photographs of the damaged product;
- Photographs of any internal packaging; and
- Any other information reasonably required to review the issue.
Customers should keep:
- The damaged product;
- Original packaging;
- Shipping label;
- Protective materials; and
- Delivery documentation
until the claim has been resolved.
Do not discard or return a damaged product before receiving instructions from us, because the carrier may require an inspection.
## 35. Incorrect, Missing, or Incomplete Orders
If you receive:
- The wrong product;
- The wrong size;
- The wrong color;
- The wrong quantity;
- A product you did not order; or
- A package with a missing product,
contact info@vicicollectionx.shop as soon as possible.
Please provide:
- Order number;
- Description of the issue;
- Photographs of the products received;
- Photographs of product labels;
- Photograph of the shipping label;
- Photograph of the package contents; and
- Photograph of the packing slip, if included.
If we confirm that an error occurred during fulfillment, we will provide an appropriate resolution consistent with our Return Policy and applicable law.
## 36. Refused Packages
If a customer refuses delivery, the carrier may return the package to the sender.
A refusal may occur because:
- The customer no longer wants the order;
- Customs duties were not paid;
- Delivery was not accepted;
- The package was not collected;
- The recipient was unavailable; or
- The customer did not recognize the shipment.
A refused package is not automatically treated as an approved return.
After the package has been returned and inspected, we will contact the customer regarding any available re-shipment options. The customer may be responsible for actual carrier, return transportation, customs, or other customer-caused costs where permitted by law. No restocking fee will be charged.
## 37. Unclaimed Packages
If a carrier holds a package for collection, the customer is responsible for collecting it within the carrier’s permitted holding period.
If the package is not collected, it may be:
- Returned to the sender;
- Stored at additional cost;
- Abandoned;
- Destroyed; or
- Otherwise handled under local carrier rules.
If an unclaimed package is returned to us, any re-shipment will be handled according to the circumstances, applicable law, and our Return Policy.
The customer may be responsible for additional shipping or carrier costs caused by failure to collect the package.
## 38. Returned-to-Sender Packages
A package may be returned to the sender because of:
- An incorrect address;
- An incomplete address;
- An unknown recipient;
- A refused delivery;
- Failure to collect the package;
- Failed delivery attempts;
- Unpaid customs charges;
- Local import restrictions; or
- Carrier error.
After a returned package is received and inspected, we may contact the customer to arrange re-shipment where available.
If the return was caused by customer-provided information or customer action, the customer may be responsible for the cost of shipping the order again.
If the return was caused by our confirmed error, we will provide an appropriate resolution at no additional shipping cost to the customer.
## 39. Order Modifications
If you need to modify an order, contact us immediately at info@vicicollectionx.shop.
Requested changes may include:
- Product;
- Size;
- Color;
- Quantity;
- Shipping address; or
- Contact information.
We will make reasonable efforts to approve a change if the order has not entered final fulfillment.
Order changes are not guaranteed.
Once an order has been processed or shipped, we may be unable to modify it. The customer may need to receive the order and then submit a return request.
## 40. Order Cancellations
Customers may request cancellation by contacting info@vicicollectionx.shop as soon as possible.
The cancellation request should include:
- Order number;
- Customer name;
- Email address used for the order; and
- Reason for cancellation.
Cancellation requests are not guaranteed.
Orders may enter processing quickly. Once an order has been packed, transferred to a carrier, or shipped, it may no longer be canceled.
If an order has already shipped, the customer may request a return after delivery, subject to the applicable return conditions.
## 41. Thirty-Day Return Period
Eligible products may be returned within **30 days after delivery**.
The return period begins on the date the carrier’s tracking information shows that the applicable product was delivered.
If an order is delivered in multiple packages, the return period for each product begins on the delivery date of the package containing that product.
A return request should be submitted before the applicable 30-day period expires.
Submitting a return request does not automatically guarantee approval. Returned products must satisfy the applicable return conditions.
## 42. Return Request Procedure
Before returning a product, customers must contact us at info@vicicollectionx.shop.
The return request should include:
- Order number;
- Customer’s full name;
- Product being returned;
- Size and color of the product;
- Reason for the return;
- Photographs if the product is damaged, defective, or incorrect; and
- Any other information relevant to the request.
We will review the request and provide return instructions when the return is approved.
Customers should not send products to us without first receiving return instructions.
Unauthorized returns may be delayed, rejected, or returned to the customer.
## 43. Return Processing Time
Return requests are normally reviewed and processed within **1–3 business days** after we receive the request and all information reasonably required to evaluate it.
The 1–3 business-day period refers to our normal administrative processing time. It does not include:
- Time required for the customer to ship the return;
- International return transportation time;
- Customs clearance time;
- Carrier delays;
- Product inspection time after delivery; or`r`n- Time required to communicate return instructions or an eligibility decision.
If additional information is required, the processing period may begin after that information has been received.
## 44. Return Eligibility
Unless otherwise stated in our Return Policy, returned products should generally be:
- Unworn;
- Unused;
- Unwashed;
- Unaltered;
- Undamaged after delivery;
- Free from stains;
- Free from makeup;
- Free from deodorant marks;
- Free from odors;
- Free from pet hair;
- Free from excessive wrinkles caused by use;
- Returned with original tags attached; and
- Returned in the original packaging where reasonably possible.
Products that show signs of wear, washing, alteration, misuse, improper care, contamination, or customer-caused damage may not qualify as eligible returns, except where otherwise required by law.
Customers may try on eligible clothing only to the extent reasonably necessary to determine fit, in a clean and appropriate environment.
## 45. Return Shipping Costs
If we confirm that a product was:
- Damaged during delivery;
- Defective when received;
- Incorrectly shipped;
- The wrong size because of our fulfillment error;
- The wrong color because of our fulfillment error; or
- Otherwise affected by our confirmed mistake,
we will provide appropriate return instructions and cover reasonable return shipping costs where applicable.
If a return is requested for a customer-preference reason, the customer is generally responsible for return shipping.
Customer-preference reasons may include:
- Change of mind;
- Incorrect size selected by the customer;
- Color preference;
- Style preference;
- Accidental purchase;
- Product no longer needed; or
- Other reasons not caused by our error.
The original free standard shipping offer does not automatically include free return shipping.
Customers arranging their own return shipment should use a trackable shipping service and retain the shipping receipt until the return is completed.
## 46. No Restocking Fee
vicicollectionx.shop does **not charge a restocking fee** for eligible returns.
Customers will not be charged a separate percentage or fixed fee solely for returning an eligible product to inventory.
The absence of a restocking fee does not mean that we are responsible for:
- Customer-paid return shipping;
- Customs duties;
- Import taxes;
- Brokerage charges;
- Address correction costs;
- Re-delivery charges;
- Customer-caused damage;
- Missing products;
- Missing tags or accessories; or
- Other costs that are not restocking fees.
Return eligibility remains subject to the condition of the returned product, our Return Policy, and applicable law.
## 47. Return Address
Before returning a product, customers must contact us at info@vicicollectionx.shop and receive return authorization and instructions.
Approved returns should be sent to:
**Return address:** 4390 QUIMBY RD, SAN JOSE, CA 95148, United States
Customers should not send products to the return address without first receiving return instructions from us.
The return package should include or clearly identify:
- The order number;
- The customer's full name;
- The product being returned; and
- Any return authorization or other information provided by us.
We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed. We do not recommend sending unauthorized returns or cash-on-delivery returns. Such packages may be delayed or rejected.
## 48. Exchanges
If you would like to exchange a product for another size, color, or style, contact us at info@vicicollectionx.shop.
Exchange availability depends on current inventory.
We may process an exchange by:
- Providing return instructions;
- Reserving a replacement where possible;
- Shipping a replacement after receiving the original product; or
- Asking the customer to return the original product and place a new order.
Any applicable price difference or shipping responsibility will be explained before an exchange is completed.
## 49. Customer Communication Responsibilities
We will normally communicate about an order using the email address or telephone number provided during checkout.
Customers are responsible for:
- Providing a valid email address;
- Providing a valid telephone number;
- Monitoring their inbox;
- Checking spam and junk folders;
- Responding to order-verification requests;
- Monitoring tracking information;
- Responding to carrier notices; and
- Promptly notifying us of delivery problems.
We are not responsible for communication delays caused by an incorrect email address, blocked message, full inbox, inactive telephone number, spam filter, or failure to review messages.
## 50. Fraud Prevention and Delivery Verification
To protect customers and our store, we may review orders for unauthorized payment activity or fraud.
For certain orders, we may:
- Request additional information;
- Confirm the customer’s identity;
- Confirm billing information;
- Confirm the shipping address;
- Require a delivery signature; or
- Cancel an order that cannot be reasonably verified.
Failure to provide requested verification may delay processing or result in order cancellation.
## 51. Limitation of Shipping Responsibility
We are responsible for preparing eligible orders and transferring them to the applicable shipping carrier in accordance with this policy.
Certain parts of the delivery process may be outside our direct control, including:
- Carrier routing;
- Carrier scans;
- Customs inspections;
- Customs decisions;
- Local postal operations;
- Delivery attempts;
- Weather disruptions;
- Government actions; and
- Events occurring after confirmed delivery.
Nothing in this policy excludes, restricts, or limits any consumer right that cannot lawfully be excluded, restricted, or limited.
If a provision of this policy conflicts with mandatory consumer law in the customer’s jurisdiction, the applicable mandatory law will control to the extent of the conflict.
## 52. Relationship to Other Store Policies
This Shipping and Delivery Policy should be read together with our:
- Return Policy;
- Privacy Policy;
- Terms of Service; and
- Any product-specific conditions displayed before checkout.
If there is a conflict concerning return eligibility, the Return Policy will apply, except where mandatory law requires otherwise.
Product-specific information clearly displayed on a product page may supplement this policy.
## 53. Changes to This Policy
We may update this Shipping and Delivery Policy to reflect changes in:
- Shipping services;
- Carrier procedures;
- Business operations;
- Product offerings;
- Customs requirements;
- Legal obligations; or
- Customer service procedures.
The updated version will be posted on this page with a revised “Last Updated” date.
Unless otherwise required by law, changes will apply to orders placed after the revised policy becomes effective.
## 54. Contact Us
If you have questions about processing, shipping, tracking, delivery, customs, damaged products, missing packages, or returns, please contact us:
**Store and business name:** vicicollectionx.shop
**Business type:** Individually operated online seller based in the United States
**Email:** info@vicicollectionx.shop
**Telephone:** +1 959-301-0148
**Telephone in international format:** +19593010148
**Business address:** 4390 QUIMBY RD, SAN JOSE, CA 95148, United States
When contacting us about an existing order, please include your order number and the email address used during checkout so that we can assist you more efficiently.
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