Privacy policy

 

Scope

This Privacy Policy explains how vicicollectionx.shop collects, uses, discloses, and protects personal information when you visit our website, place an order, communicate with us, or otherwise use our services. It also explains privacy choices and rights that may be available to United States residents. This policy does not apply to a third party’s own website, service, or privacy practices.

Information we collect

Depending on how you interact with us, we may collect:

Identifiers and contact details, such as name, email address, telephone number, billing address, shipping address, account identifier, and IP address.
Order and commercial information, such as products viewed or purchased, cart contents, transaction history, returns, discounts, and customer-service records.
Payment information. Payment card and wallet details are generally collected and processed by authorized payment providers. We may receive limited details such as payment status, card type, expiration information, and a transaction token.
Device and internet activity, such as browser type, device type, operating system, pages viewed, referring pages, approximate location derived from IP address, cookie identifiers, and interactions with emails or advertisements.
Communications and submitted content, including messages, reviews, survey responses, photographs, and information included in a return or support request.
Inferences, such as likely product interests or preferences derived from shopping activity.
Sources of information

We collect information directly from you, automatically from your browser or device, from service providers that help operate the store, from payment and delivery partners, and from advertising or analytics partners where permitted by law. We may also receive information from publicly available sources or from another person who purchases a gift for you.

How we use information

We use personal information to provide and improve the website; process payments, orders, deliveries, returns, and refunds; authenticate activity; communicate about transactions; answer requests; prevent fraud, abuse, and security incidents; maintain business records; personalize content; measure store performance; conduct advertising and marketing with required choices; comply with law; enforce our terms; and establish, exercise, or defend legal claims.

Cookies and similar technologies

We and our service providers may use cookies, pixels, software development kits, and similar technologies for essential site functions, preferences, analytics, security, and advertising. Browser or site controls may allow you to reject non-essential technologies. Blocking some cookies can affect site functionality. Where required, we recognize legally valid opt-out preference signals, such as the Global Privacy Control, as a request for the browser or device that sends the signal.

How we disclose information

We may disclose information to ecommerce hosting providers, payment processors, fraud-prevention services, warehouses, carriers, customer-support vendors, cloud and security providers, analytics and advertising partners, professional advisers, and government authorities when legally required. We may also disclose information in connection with a financing, merger, acquisition, restructuring, or sale of all or part of the business, subject to appropriate safeguards.

We do not sell personal information for money. Some disclosures to advertising or analytics partners may be considered a “sale,” “sharing,” or use for targeted advertising under certain state privacy laws even when no money changes hands. Where applicable, you may opt out through available cookie or privacy controls, a recognized preference signal, or by emailing info@vicicollectionx.shop.

State privacy rights

Subject to the law that applies to us and to verification and statutory exceptions, residents of California and certain other states may have rights to request access to or confirmation of personal information; obtain a portable copy; correct inaccuracies; delete information; opt out of sale, sharing, targeted advertising, or qualifying profiling; and limit certain uses of sensitive personal information. You may also have the right not to receive discriminatory treatment for exercising a privacy right and, in some states, to appeal a denied request.

To submit a request, email info@vicicollectionx.shop and state the right you wish to exercise. We will use information reasonably necessary to verify your identity and authority. An authorized agent may submit a request where permitted, but we may require proof of authorization and identity verification. If we deny an appealable request, you may appeal by replying to our decision with the word “Appeal.”

Marketing choices

You may unsubscribe from promotional emails by using the unsubscribe link in the message or contacting us. We may still send non-promotional communications needed to complete a transaction, provide security notices, or respond to you. Consent to marketing is not a condition of purchase.

Retention

We retain personal information for as long as reasonably necessary for the purposes described above, including providing services, maintaining transaction and tax records, resolving disputes, preventing fraud, and meeting legal obligations. Retention periods vary based on the type of information, the relationship, legal requirements, and operational need. We delete, de-identify, or securely dispose of information when it is no longer reasonably needed.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so we cannot promise absolute security. You are responsible for maintaining the confidentiality of account credentials and should notify us if you suspect unauthorized activity.

Children

Our services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from a child under 13 without legally required parental consent. If you believe a child has provided such information, contact us so we can review and delete it as appropriate.

International processing

Service providers may process information in the United States or other countries where privacy laws differ from those in your location. When required, we use appropriate measures for cross-border processing. The website is primarily directed to customers in the United States.

Sensitive personal information

We do not ask customers to send government identification numbers, full payment-card credentials, account passwords, or precise medical information through ordinary email. We may process limited sensitive information when necessary for payment security, fraud prevention, account authentication, or a legally required request. We do not use sensitive personal information to infer characteristics about customers except as permitted by law, and we provide any legally required right to limit such use.

De-identified and aggregated information

We may create aggregated or de-identified information that is not reasonably capable of being linked to a particular person or household. We may use that information for analytics, inventory planning, security, service improvement, and lawful business research. When law requires, we maintain de-identified information in de-identified form and do not attempt to re-identify it except to test whether our de-identification measures remain effective.

Automated processing and fraud prevention

Orders may be screened using automated signals such as transaction value, device information, address consistency, payment authorization, and prior fraud indicators. These tools help identify potentially unauthorized activity but do not guarantee that every result is correct. When a decision produces a legally significant effect and applicable law provides a review or opt-out right, you may contact us to request the available review.

Financial incentives and loyalty programs

If we introduce a loyalty, referral, discount, or promotional program that qualifies as a financial incentive under privacy law, we will provide the required program-specific notice before enrollment. That notice will explain material terms, how the value of data is reasonably related to the benefit, and how to withdraw. We will not apply a different price or service level merely because a customer exercised a privacy right unless the difference is reasonably related to the value permitted by law.

Request timing and verification

We will acknowledge and respond to verified privacy requests within the period required by the law that applies. We may extend the response period when legally permitted and will explain the extension. Verification may involve matching details associated with prior transactions or requesting confirmation through an email address already on file. We will not ask for more personal information than reasonably necessary, and we may deny a request if identity or authority cannot be verified after reasonable steps.

Do Not Track

Traditional browser “Do Not Track” signals do not have a single uniform legal meaning, so the website may not respond to them in a standardized way. This does not affect our treatment of a legally recognized opt-out preference signal, including Global Privacy Control where applicable. You may also use site controls or contact us to exercise an available opt-out right.

Changes and contact

We may update this policy to reflect operational, legal, or regulatory changes. We will post the revised version with a new effective date and provide additional notice when required. Questions and privacy requests may be sent to info@vicicollectionx.shop.